About Us
Our Story
Bob has brought together the RL-QMS team, who share his passion for Quality and the
positive impact Quality has on organizations and their workers. We have been working
closely with large and small companies over the last 30 years establishing and maintaining
their QMS while optimizing/fixing their manufacturing processes. We realized that the
requirements of a full QMS written to meet industry standards isn’t a necessary fit for all
companies at all stages of their development.
For Start-ups - why would a company that hasn’t held their first design review
need a Nonconforming Parts Procedure or a Corrective Action Procedure
right now?
For smaller companies - why add unnecessary aspects of a traditional QMS or
controls without the benefit of any real value?
For large companies, they may or may not need a QMS that meets the full
industry standards; however, are they focusing on the aspects that are going to
contribute most to their bottom line?
Working with these smaller, start-ups and even larger companies gave us the idea for
our QMS Build-to-Fit Model. These experiences were also interesting, enjoyable, and
exciting. We soon understood how much we liked working with energetic teams with
new ideas and ambition. Our goal has become to find start-ups and any/all businesses
that could benefit from our Built-to-Fit QMS model.
WHAT ELSE?
We also realized that many of our potential customers were back-against-the-wall
designing and developing their product. The Manufacturing Process and Supplier Base
seems to be a need… “but with everyone wearing so many hats, we can’t focus on that
right now with everything that’s going on”.
The truth is, process identification and development as well as supplier identification
and selection must occur much earlier in the evolution than many of our customers
understood.
Delays in developing these 2 facets of an organization equate to huge delays in sales
and dissatisfied customers. They may ultimately lead to an unsuccessful venture as well
due to newly required design and/or material changes.
We have been working with companies closely for 30+ years assisting with many
important functions as well. See our Services page for a full listing.
Best of all, the processes we’ll help establish will be structured to easily fit your
company’s future, larger and ultimately potentially necessary QMS requirements.
BOB LERNER
Bob is Principal of RL-QMS. He has 35 years of experience in the quality field - starting with IBM's high-end printed circuit board manufacturing production line in Endicott, NY, and progressing into the fields of Aerospace, Medical, and Commercial Manufacturing.
He holds an MS in Engineering Science from RPI.
Bob’s passion is Quality. When he is not at work or with family, he is volunteering with the local American Society for Quality (ASQ) executive committee or he is expanding his personal quality tool belt. Most recently he added certification as an Exemplar Global ISO 9001 Lead Auditor.
Credentials
Hadassah Mativetsky
Hadassah is our Business Development Manager as well as one of our Quality Engineers. Before joining us, she worked as a Quality Assurance Manager and as a Software Quality Engineer in the automation industry. She holds an MS in Systems Science from Binghamton University.
Bob met Hadassah when she joined him on the leadership team for the local American Society for Quality section. Since then she has presented on how to increase prosocial behaviors in teams to ASQ,
PMI, Toastmasters International, and software quality audiences. Hadassah enjoys learning through reading books, hands on experiences, and conversing with people. She is passionate about taking what she learns to help people, products, and systems.
Credentials
Brian Pish
Brian Pish joins our team as the Senior Lead Engineer with thirty years of key job experience as a Manufacturing Process Engineer, Quality Engineer, Process Design Engineer, Manufacturing Project Engineer, and Continuous Improvement Manager. Areas of expertise include tool and machine design, multiple project coordination, plant layout and process design, high level Project Management, and leading cost reduction projects.
Brian thrives in attacking problems and finding solutions where others have not. Brian takes a process minded approach by first ensuring that the problem is properly defined. Second, he ensures there is a
complete understanding of the current process. Then, using his profound understanding of processes, machining, tolerance stack ups, and variability analysis, he works with his team to uncover the solution
that will provide optimal resolution.
When Brian isn’t at work – he is still often problem solving - fixing or trouble-shooting either his pool, hot tub, boat, or car.